Regarding the installation of my new Napoleon Knightsbridge stove January 25th 2019.Having been in the service industry for over 30 years I know how important customer service truely is.The installation team (Gary & John) certainly tick off all the boxes in the customer service area,timely,professional,proficient & cleanliness.It was a pleasure doing business with Fire or Ice Bobcaygeon. J.P. Crystal LakeLire plus
After searching for the perfect fireplace for our home for 8 years, we'd narrowed the choice to two manufacturers. Classic Fireplace was not only a dealer for both, but had both in stock. Their helpful staff made the final decision easy.
The work crew arrived when promised, and were courteous, clean, and professional the entire time. Working on our 140 year old house has always been a challenge, but the crew from Classic Fireplace handled every obstacle with knowledge and expertise, providing a finished product that has exceeded EVERY expectation we had, while keeping us informed of their progress and the steps that they were taking throughout the job.
I will not hesitate to recommend Classic Fireplace to anyone I know, not only for the first-rate selection that they offer, but more importantly for the professionalism of their staff, and the quality of their workmanship - it is so refreshing to hire people who take pride in their work, and the finished product is testament to this.Lire plus
We have lived in Newmarket for over 25 years (in the same house as well) S R. Gillis has installed and serviced our air conditioning and furnace when we need anything to be done. Our furnace was over 30 years old and finally had to be replaced. Stan and his employees were so helpful during this time. The temperature was -17c and Stan was quick to drop off some extra heaters to help us through the cold couple of days while they were working to get everything up and running even with the limited working space in our 1886 cellar! I will definitely be spreading the word about how efficient this company is for any of there services!
Thank you Stan and your team!
Donna H.Lire plus
We wanted a Gas Fire installed in our basement and we chose Mason Place Fireplace & BBQ Centre to do the work. It was the best decision we could have made! From attending the showroom and being treated in such a friendly and professional way - to the eventual installation of the amazing Gas Fire - we felt totally confident in their hands. They explained the safety aspects regarding the installation. They were 100% reliable and thoroughly professional. Thank you Mason PlaceLire plus
A very professional job. We are satisfied with final product. Cleaned up after the job was done.
The salesman was great. He offered good suggestions that made the outcome that much better.Lire plus
We had Fire or Ice install a fire place a few years ago, and were very pleased with everything. We just had Fire or ice install a Napolean ductless A/C, and again were very pleased with the product, workmanship. Thank-you making us happy.Lire plus
I just wanted to right a note to let you know that this company is very knowledgeable and they take price in what they sell and what they recommend. They have a huge show room and will help you out with your fireplace needs. I would give them a try you wont be disappointed.Lire plus
I have found great value patio furniture and glass doors from this place. Staffs were very accommodating also in answering all my queries. I will go back here for sure.Lire plus
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