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The tellers and managers are courteous and resourceful. In particular tellers named Gagan and Surya are especially patient and well mannered. They had addressed my needs promptly and effectively.
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Guys, let me just get straight to the point.
Great people can transform any experience.
In the past I had a ton of negative experiences with banks, and when I was embarassed, sad, and down-and-out the gang at Bank Of Montreal Bay + College were like angels to me.
They believed in me, they got me back on my feet even when it looked like all the "rules" were against me. Essie, welcomed me in and put me in touch with my rep, John.
John heard my story, listened really well, and I felt understood, and when he went to Jessica (the oh-so-fantastic manager) to get approval for me, he really went to bat for me.
Since then I've had incredible help when I lost my card (twice!) and when some scammer-ATM tried to get my PIN, from Grace, Clea, Miles, Lui (sp?) and more.
I'm so thrilled with my experience with this particular branch, that I travelled a 2hr commute, just to keep it as my home branch, when I moved away temporarily.
Do banks get reviews like this often? I don't know, but I know what I feel and my experience, and I felt compelled to share.
Thanks for putting a personal, caring touch into banking, guys.
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outstanding customer service especially one who solved an issue even regarding my another bank card that i was facing (shereeza ).awesome problem solving skills she have as she helped me out when i was in great need. 5 stars are too less to give to this branch for their capable staff.
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My experience receives a 4 star only because Sarah was delightful to deal with. The male manager at this bank was rude and indifferent. The odd thing about it was, I had no dealings with him only Sarah, but he was dismissive both times he addressed me , not for a banking matter, just for being present in his bank. Guess he saw that I was a TD customer, required to transact at this branch for a specific payment. Sarah you are a doll - the manager needs to go retrain on iterative process!!!
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Awesome place with knowledgeable & professional staff members.
I strongly recommend this location for personal and business needs.
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thank you very much to david for his professionalism during my registration as well as joyce knowing that i speak french thanks to you i recommend you !!!
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2471 St Clair Ave W, Toronto ON M6N 4Z5
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3275 Bayview Ave, Willowdale ON M2K 1G4
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