NOVUS Glass Poco

Réponse d'entreprise 8 août 2017

Hi Dave, Thank you so much for letting us know how we did. I'm so glad you found us knowledgeable and professional! We are working hard to make sure we put our best foot forward. I'm glad the aftermarket glass we put in for you is up to your satisfaction. We make sure whatever glass we use is good quality. Often it's the same manufacturer as the OEM brands use. Glad you're happy. See you next time!

Réponse d'entreprise 25 juillet 2017

Thank you for taking the time to give us this feedback. Your comments were reviewed in our last team meeting. In part because of your feedback, we are making big changes at our store starting with a training boot camp over the summer months for every member of our team there. Everyone at that store is new except one person and we want to make sure they are all giving the supreme customer experience we expect from our team. I hope you will try us again in the future to let us know how we did.

Réponse d'entreprise 25 juillet 2017

Thanks so much! We love our customers. I'm glad you found us so accommodating. See you soon!